Complaints
When should I raise a complaint?
Use this if something isn't working as expected with Payments, Donations, Institutes, Academic Programmes, Overture Financial Support, InitMath/MTTS/PTMT Financial Support, or Alumni Registration - for example, you're not able to submit a request or register, your submission is delayed in processing, you can't generate or download a PDF, you can't upload a signed document, or an approved alumni participation isn't showing up. Pick the matching component when filing so it reaches the right reviewers.
How do I raise a complaint?
Go to Support > Raise a Complaint, choose the affected component and the category that best matches your issue (or "Other" with your own description), give it a title, describe the details, and optionally attach up to two screenshots.
What happens after I raise one?
Your complaint moves through the following stages:
A Trust admin acknowledges (Verifies) it and then settles it as Approved or Rejected. Each component has an expected settling-time window - most are resolved within a week, though it can be quicker for time-sensitive components.
Where can I track my complaints?
Go to Support > My Complaints to see every complaint you've raised, its ticket number, and its current status.